How digitisation transformed L&T's construction processes
Larsen & Toubro Construction, India's largest construction organisation, replaced slow, paper-heavy Requests for Inspection with Pro-Inspector.
Introduction
The construction and infrastructure industry has grown exponentially, yet — despite advances in machinery — it has been slow to embrace digitisation. That hesitation is a significant barrier to efficiency and scale.
The challenge
Larsen & Toubro Construction, India's largest construction organisation, has transformed cityscapes for over seven decades. But in its Transport & Infrastructure (TI) sector, managing long roadwork projects was held back by a traditional Request for Inspection (RFI) process — time-consuming, labour-intensive, and buried in layers of approval and paperwork that delayed timelines.
The turning point
L&T TI adopted Pro-Inspector to automate field audits, inspections and safety walks. Digital RFIs, structured checklists and real-time reporting cut the paperwork and accelerated sign-off cycles — turning a notorious bottleneck into a streamlined, accountable workflow.
A seventy-year-old builder, moving at digital speed — without losing a single record.